We’re excited to welcome you to NEIKE for your upcoming appointment.

To ensure smooth scheduling and fairness for both clients and our team, we kindly request a minimum of 48 hours’ notice for any changes to your booking.

Cancellations & Rescheduling

• Within 48 hours of your appointment: 30% of the appointment cost will be charged

• Within 4 hours of your appointment: 50% of the appointment cost will be charged

• No-shows: 100% of the appointment cost will be charged

When you book, your stylist reserves dedicated time and prepares specifically for your service. 

Late changes directly affect our ability to offer that time to other clients.

Changing or Reducing Services

Service changes can be made up to 48 hours before your appointment.

If you arrive and choose to reduce the service you originally booked (for example, changing from highlights, toner, cut and blowdry to only a toner and blowdry, or changing a colour and blowdry to a colour and dry-off), a cancellation fee will still apply, based on the original booking.

This ensures the time and resources allocated to your appointment are honoured.

Confirmation & Reminders

• You will receive your confirmation message 5 days before your appointment — plenty of notice to make any adjustments.

• If we do not receive a confirmation reply, your booking may be cancelled to allow others to book that time.

You can view or manage your booking anytime via our booking link or by contacting us directly on 0411954378.