NEIKE HAIR MELBOURNE SALON ETIQUETTE

We are so excited to see you in the salon for your upcoming appointment and can’t wait to give you some well deserved TLC!

At NEIKE, we kindly ask all clients who book an appointment to be mindful if you must cancel by please providing at least 48 hours notice. 

If a cancellation is made with less than 48 hours notice, the cancellation fee will be applied.

When you book an appointment, that time is reserved exclusively for you. 48 hours notice for any appointment changes gives us enough time to contact clients on our waitlist to fill the cancellation and run our business efficiently. 

Please don’t forget to respond with YES to your confirmation message, or contact us on 0411 954 378 to reschedule.

We can’t wait to see you soon!

Information

When you arrive for your appointment, please use the QR code to check in to provide proof of your vaccination status. If you arrive for an appointment and are unable to provide your vaccination certificate, the appointment will be forfeited along with your booking deposit as this will be considered a late cancellation. A 50% fee will be taken from your booking and will be required to be paid in order to book a new appointment. 

Confirmation text messages are sent to each client 5 days prior to the booked appointment, this provides you with 48 hours to contact us if you do need to change your appointment in order to avoid the cancellation fee ($50)

No show bookings will have 50% of the total service cost applied to their account which needs to be paid before securing another booking at NEIKE and the cancellation fee will be applied to ALL cancellations made within the 48 hour period to their scheduled appointment time.

Failure to pay your cancellation fee will affect future bookings as this will be flagged on our system and won’t let us secure your next booking until the payment is received.

If you have booked an appointment using our online booking system, and cancel within the 48 hour period/don’t show up to your appointment, the deposit paid will then be forfeited. This means the $50 cancellation fee, will not be applied to you as your deposit amount is taken as cancellation fee.

If you have paid a deposit for your appointment, and cancel with at-least 48 hours notice, your deposit will be credited to your account for use towards another appointment or a retail purchase. This deposit will not be refunded.

If you need to cancel or make any changes to your appointment, please contact us on 0411954378 or via your confirmation message, not through social media.

A medical certificate may make you exempt from our cancellation policy.

These terms do not apply to bridal bookings, please refer to your booking form for bridal cancellations.