We are so excited to see you in the salon for your upcoming appointment and can’t wait to give you some well deserved TLC!
At NEIKE, we kindly ask all clients who book an appointment to be mindful if you must cancel by please providing at least 48 hours notice.
If a cancellation is made with less than 48 hours notice, the cancellation fee will be applied.
When you book an appointment, that time is reserved exclusively for you. 48 hours notice for any appointment changes gives us enough time to contact clients on our waitlist to fill the cancellation and run our business efficiently.
Please don’t forget to respond with YES to your confirmation message, or contact us on 0411 954 378 to reschedule.
Failing to respond to the confirmation message will result in your appointment being automatically declined.
We can’t wait to see you soon!
Confirmation text messages are sent to each client 5 days prior to the booked appointment, this provides you with 48 hours to contact us if you do need to change your appointment in order to avoid the cancellation fee ($50)
No show bookings will have 50% of the total service cost applied to their account which needs to be paid before securing another booking at NEIKE and the cancellation fee will be applied to ALL cancellations made within the 48 hour period to their scheduled appointment time.
Failure to pay your cancellation fee will affect future bookings as this will be flagged on our system and won’t let us secure your next booking until the payment is received.
If you have booked an appointment using our online booking system, and cancel within the 48 hour period/don’t show up to your appointment, the deposit paid will then be forfeited. This means the $50 cancellation fee, will not be applied to you as your deposit amount is taken as cancellation fee.
If you have paid a deposit for your appointment, and cancel with at-least 48 hours notice, your deposit will be credited to your account for use towards another appointment or a retail purchase. This deposit will not be refunded.
If you need to cancel or make any changes to your appointment, please contact us on 0411954378 or via your confirmation message, not through social media.
This cancellation policy applies to ALL in salon appointments, including those booked at the last minute. It is your responsibility to ensure you can attend your appointment time upon booking. No exceptions.
If a credit card is saved to your account, the the cancellation fee/no show fee will be charged accordingly.
These terms do not apply to bridal bookings, please refer to your booking form for bridal cancellations.